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| We offer a
Nationwide Delivery
service through the UK's leading couriers. |
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Delivery charges are as follows:
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UK Mainland 2-4 Day Dispatch
(Mon-Fri by 6pm) |
?9.99
Per 24kg Thereafter 55p per Kilo |
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Scotland / Shetlands (3-5 Day Service) |
?25.00 Per 24kg
Thereafter 65p per Kilo |
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Isle of Wight (3-5 Day service) |
Standard +
?5.00 Per 24kg Thereafter 65p per Kilo |
| >
Northern Ireland (3-5 Day Service) |
?29.00 Per 24kg
Thereafter 65p per Kilo |
| >
Southern Ireland (3-5 Day Service) |
?35.00 Per 24kg
Thereafter 65p per Kilo |
| >
Isle of Man (3-5 Day service) |
?31.99
Per 24kg Thereafter 65p per Kilo |
All prices exclude
VAT at the prevailing rate
Scotland Customers - some
Scottish postcodes fall under a premium service:The following postcodes
are classed as UK Mainland Zone (?9.99 rate):
DD, DG, EH, FK, G, KA
(except KA27 & KA28), KY, ML, TD, AB1 to AB16, AB21 to
AB 25, AB30, AB39, PA1 to PA18, PH1 to PH3
The following postcodes
are classed as Scotland Zone (?25.00 rate):
AB to AB38, AB40 to
AB56, IV1 to IV28, IV30 to IV32, IV36 to IV40, IV52 to
IV54, IV69, KW1 to 14, PA21 to PA38, PH4 to PH41, PH49
to PH50
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How
will I know the cost of delivery for my order? |
| Our
shopping cart will calculate your delivery charges. You will be
able to review this before confirming your order.
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Order deadline |
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Please ensure orders are received by our deadline
-
click here for
order deadline.
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How will I know when my order has been dispatched & when will you
deliver? |
Your order is
processed as soon as our sales centre receives it. Orders are
dispatched weekdays only, subject to availability and payment
receipt/authorization.
Once your order has been
dispatched you will receive an email confirming goods have been
sent together with a Courier tracking number to allow you to
track your order on-line. Please ensure you are
available to receive your delivery. If you do not receive such
an email, the likelihood is that you order is being held due to
a query.
If we have a query with the items on your order, or if
there is an issue with your payment method, an email will be
sent requesting that you contact us at a convenient time.
Therefore, please ensure you have provided up-to-date telephone
& email details. The order will be held until we have made
contact with to you.
PLEASE NOTE: The next day
delivery service does not include weekend, so orders placed
after Thursday are as below:
Friday before deadline - If dispatched same day, delivery is
usually made Monday by 6pm (Wednesday if a 3 day service is
applicable).
Friday after deadline - If dispatched Monday, delivery is made
on Tuesday by 6pm (Thursday if a 3 day service is applicable).
Saturday / Sunday - If dispatched Monday, delivery is usually
made on Tuesday by 6pm (Thursday if a 3 day service is
applicable).
Please also note:
Deliveries are not made on National
holidays or Bank holidays. We do not offer a weekend delivery
option. Also, we cannot
stipulate a time of day for the delivery.
Although we
have chosen the best carriers in the industry, a
small percentage of late deliveries will be
inevitable with any courier. And this is
marked so during
busy and holiday periods such as
Christmas. Because we
rely on third parties to dispatch
your orders we cannot make any
guarantees as to the reliability and accuracy of their service.
We make every effort
to deliver your purchases on time,
but shall
not be liable for any delays caused.
Whilst we endeavour to deliver all items within the time scale
given, we cannot be held liable for any delays and/or loss
caused by a delay.
You accept that we cannot be held responsible for anyone
impersonating
you or your company for
collecting
your deliveries at the address you specify.
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|
Order tracking |
| Once
your order has been packed and dispatched you will receive an
email from us confirming your tracking number and details of
which courier your goods have been sent with to allow you to
track your order on-line. If you do not receive such an email,
your order is being held and you should contact us to
immediately.
All goods are safely handled and
fully tracked using the latest computer technology. Your
consignment number will have been emailed to you and can be
tracked by
clicking here.
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What happens if nobody is
in? |
If for
any reason, nobody is in/ or the premises are closed, the
courier will post a card through the letterbox advising you that
they have attempted delivery. Redelivery will usually be made
the next working day at a similar time. Alternatively you may
contact the courier on the number specified on their card to
arrange either:
- Re-delivery to the original
address at a convenient time during normal working hours.
- Or Collection from the
nearest delivering depot - You will be required to provide 2
forms of recent ID - i.e. a recent utility bill (gas,
electricity, telephone), drivers license, or passport.
If goods are not
collected within 3 working days from the nearest depot or if 3
failed attempts are made, the courier will return goods to us.
Subsequently, products returned to us as undeliverable will be
subject to an additional delivery
char g
e before being
re-shipped. Alternatively
we shall refund the price you have paid
for the products minus an administration and delivery char
g e.
Goods
cannot be delivered to a neighbour.
You are not the owner of the products until they
have been paid for and delivered, at which time they will also
become your risk and we will not be liable for any subsequent
damage, loss or destruction to them.
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|
I
want my order to be delivered to different address |
| To
ensure the highest levels of security and to combat card fraud,
delivery is usually only made to the cardholders address.
If you require goods to
be sent to a different address (which is not the
cardholder's address), we will require some additional
information from you for verification of your billing -
click here for
more information.
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Why must I
check the boxes/goods before signing? |
|
Deliveries must be signed and dated for at time of delivery.
Before signing you must check that the boxes are received
undamaged and you have received the correct number of boxes.
Click Here for more information.
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Can I collect my order
from you? |
|
Due to the higher costs
involved in face-to-face transactions we are not open to
walk-in customers with orders below ?1000 (in which case
payment will have to be made in-store with cash or
credit card). If your order is below this value, feel
free to use this webstore to place your orders. Many
offers (such as Buy1Get1FREE & Multi-buy deals) are only
available to online customers.
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| The following are
important guidelines that you must be aware of when
accepting and signing for deliveries: |
| CHECKING THE DELIVERY ?
ALL CARTONS MUST BE INDIVIDUALLY COUNTED |
- Our carriers do no accept any
signatures marked ?UNCHECKED?
- You must ensure that you sign
for the correct number of boxes received by you. Each carton
will have a label sticker which clearly states the box number
- Verify the number of boxes
received with the number shown on the delivery document which
you are required to sign.
- You must only sign for the
actual number of boxes received. Neither the carriers nor
ourselves will be held responsible for any shortages found after
the carrier has left your premises.
- You must contact us within 48
hours in writing by fax or email in case of any shortages -
telephone messages are unacceptable. (Please Note: In rare
instances we will be unable to fulfil your complete order due to
stock shortages - you are only billed for the products sent to
you. Please use your invoice to check off what you have
received, not your order).
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| DAMAGED GOODS ? VISIBLE
DAMAGE ON DELIVERY MUST BE SIGNED ON THE CARRIERS NOTE |
- If any cartons should arrived
damaged, including water damaged, you must sign the carriers
note as "damaged".
- Unsealed/tampered with/open
boxes must be signed for us "unsealed/opened boxes".
- Notify our offices within 48
hours in writing by fax or email.
- The is in accordance with the
Carriers Associations guidelines. Neither the carriers nor
ourselves can accept responsibility if we are informed after
this time period.
You, as a company, probably operate
the above procedures for both your customers and carriers and will
therefore appreciate our position. Thank you for your co-operation
in this matter.
Because we rely on third parties to dispatch your orders we cannot
make any guarantees as to the reliability and accuracy of their
service. Although we have chosen the best carriers in the industry,
a small percentage of late deliveries will be inevitable with any
courier. And this is marked so during busy and holiday periods such
as Christmas. 101wholesale.com makes every effort to deliver your
purchases on time but shall not be liable for any delays caused
except to the extent caused wilfully or negligently by
101wholesale.com
You accept that we cannot be held responsible for anyone
impersonating you or your company for collecting your deliveries at
the address you specify.
If products are returned to us as undeliverable they will be subject
to an additional charge before being re-shipped, alternatively we
shall refund the price you have paid for the products minus an
administration and delivery charge. You are not the owner of the
products until they have been paid for and delivered, at which time
they will also become your risk and we will not be liable for any
subsequent damage, loss or destruction to them.
Top |
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